A water line break at Delta's Thompson Manor left residents there without water all of Memorial Day and into the following Tuesday.
Jo Rosenquist, director of the senior housing development, said work to repair the water line break was in progress Tuesday morning beginning at 5:30 a.m.
She said she first learned of the break about 8:30 a.m. Monday.
An elderly tenant of Thompson Manor contacted the DCI early Tuesday complaining that the water had been off "for 30 hours." The tenant faulted DHA management for its handling of the situation. She said she discovered Monday morning that her water was shut off, then found a written notice on her front door. It said briefly that water would be off for the day and that two sanitary toilet units had been brought in for residents' use.
Rosenquist said the city turned the water off Monday morning following discovery of the break. Repairs could not begin on Monday, she explained, because line locates were not available on the holiday. The water line break was on the DHA side of the water meter, making DHA responsible for repairs.
The tenant told the DCI some of the 30-plus residents of the development were not able to access the sanitary facilities "in the middle of the night" due to various physical impairments. There were no offers of any other assistance from DHA, she added.
The tenant said she and others in the development bought and hauled water to their neighbors throughout the day on Monday.
Rosenquist said DHA staff knocked on every door Monday morning and left notices on the doors that weren't answered, informing of the break.
Rosenquist acknowledged the inconvenience to residents, but pointed out repair work couldn't have begun without the utility line locates, which weren't available. She added, "We are not an assisted living facility. We are an independent living facility."
She said hopefully the water would be back on Tuesday.blog comments powered by Disqus