When a customer's cell phone service is disrupted, how are they to contact 911 in an emergency?
The recent loss of commercial cell phone service due to an equipment failure on Cedar Mesa brought that question to light.
While the company's service issues were being resolved, 911 service was still available to customers, explained county emergency manager Rob Fiedler.
During the recent Cedar Mesa service disruption, Fiedler told the Delta County Independent, "I received a call of concern from one lady who was worried about having to call 911 and what could she do. I explained that 911 calls are not carrier based and would go to the closest tower."
So, for 911 calls, even if an individual carrier's service is disrupted, the nearest operating cell tower or repeater, regardless of which company owns it, is supposed to pick up and transfer the call to dispatch center.blog comments powered by Disqus