Delta-Montrose Electric Association (DMEA) members in the Hotchkiss area have recently reported receiving scam phone calls from individuals posing as DMEA employees. The scammers are using more sophisticated technology to ensure DMEA's 1-877-687-3236 number appears on caller IDs and are providing fake names, employee ID numbers and supervisor names. They are demanding payment and threatening disconnection. DMEA urges members to be extra vigilant and trust their gut when they receive calls from individuals demanding money or information.
"When in doubt, just call the office. We follow a multi-step process to alert members who are at risk of disconnection and we never demand individuals give us their credit card information over the phone," stressed Greg Hobbs, DMEA member services supervisor.
Members who may be at risk of disconnection, receive a written notice and automated call. Members that receive threatening calls from individuals are encouraged to confirm the status of their account by calling DMEA directly at 1-877-687-3632 and report the fraudulent call to local law enforcement.
"Unfortunately, we see the scam calls cycle through our area at least once a year. Each time, the callers use different tactics to seem more legitimate. It's always better to be safe than sorry," said Hobbs.
In addition to calling DMEA's office directly to confirm their account status, members can also access their accounts and make payments 24/7 at www.dmea.com through SmartHub.